F.A.Q.
Here you can find some frequently asked questions. Can't find an answer here? Contact us!
What are your opening hours?
Our webshop is open 24/7 but our physical shop has the following opening hours:
- Monday: Closed
- Tuesday: 10:00 - 18:00
- Wednesday: 10:00 - 20:00 (Weekly Bike Night)
- Thursday: 10:00 - 18:00
- Friday: 10:00 - 18:00
- Saturday: 10:00 - 16:00
- Sunday: Closed
Do you host events?
The number 1 reason Motoccino exists is to offer an exciting and safe hub for motorcycle enthousiasts like you and me. We regularly host events, ride-outs and workshops. One of them being the weekly Bike Night, which takes place every Wednesday from 18:00 'till 20:00 all year 'round! Of course, only when the weather isn't total garbage!
How can I place an order?
Placing an order is easy! Simply browse our selection of retro motowear and apparel, choose your favorites, and add them to your cart. Once you're ready, proceed to checkout where you can enter your shipping information and payment details. If you need any assistance, feel free to reach out to us!
Which payment methods do you accept?
We accept the following payment methods:
• All major credit cards, as shown at checkout
• PayPal: if you do not have an account yet, you can create one while shopping with us
• Apple Pay, Google Pay, Samsung Pay
Please note that your billing address must match the address on your credit card statement.
Is everything on the webshop available in the physical store?
We wish! Sadly, we can't stock everything in our shop. We would run out of room very quickly! That's why we work with a huge external warehouse. On the product pages, right above the "add to cart" button, you'll see the availability. So before planning your visit to the physical shop, make sure the item you want is marked "available in our shop".
All items in stock (physical shop or warehouse) can be ordered on the webshop. Warehouse items will take a couple days longer to ship.
I'm looking for a specific product, but can't find it anywhere!
We know how you feel! Stylish and protective motowear can be hard to find, especially for women. We have a wide network of brands and distributors that might have that specific item you're looking for. Shoot us a message through thecontact formor directly mail us at info@motoccino.eu and we'll go digging!
What is your return policy?
We have a 30-day return policy. If you need to return an item, it must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. Just contact us atinfo@motoccino.euto start the return process. Exceptions are possible, contact us and we'll see what we can do!
How long does shipping take?
Your order will typically be shipped within 1-2 weekdays if the product is in stock in our shop.
We also operate from an external warehouse, where there's alot more room for different sizes and colors! If you order an item from our warehouse, the shipping time might take 1-3 days longer. The estimated shipping time is displayed on the product page, right above the "add to cart" button.
Rest assured, If there are any delays, we will keep you informed!
What should I do if my order is damaged or incorrect?
We want to make sure you are completely satisfied with your order. If you receive a damaged item or the wrong product, please inspect your order upon reception and contact us immediately. We’ll evaluate the issue and work to make it right!
Can I exchange an item?
Yes! The fastest way to get the item you want is to return the one you have. Once your return is accepted, you can make a separate purchase for the new item. If you have any questions about the exchange process, don’t hesitate to reach out!
Do you offer gift cards?
Yes! They make a great gift for anyone who loves motorcycle lifestyle! Unfortunately, we cannot accept returns on gift cards.
How can I contact you for more questions?
You can reach us at info@motoccino.eu or by visiting our physical location at Langestraat 9, 2240 Zandhoven, Belgium. We’re here to help and look forward to hearing from you!