"The Biker" Specialty Coffee - Coffee Crusader

Please note that our physical shop does not contain all items available online. If there's something you'd like to see/fit in person, please contact us before visiting our shop!

In-Store and Online Stock

We do our best to get your order processed, packaged and shipped as soon as possible. Items that are in stock in our Belgium store are shipped out a little faster. Because we ship all over Europe, shipping times can vary. We use Bpost, PostNL and DPD as our carriers.

Pre-orders

Items marked as "Pre-order" have no set delivery date. You will receive an email after your order with the expected delivery date.

Returns

We have a 30-day return policy. If you need to return an item, it must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. Just contact us at info@motoccino.eu to start the return process. Exceptions are possible, contact us and we'll see what we can do!

Sadly, we no longer accept returns on helmets for hygiene reasons.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on final sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@motoccino.eu.

Helmets

Due to hygiene reasons we can no longer accept returns on helmets and headwear.

We urge you to read our size guide and additional information before ordering a helmet from us. If you still find that the helmet you ordered does not fit correctly, please read the following:

For all Biltwell helmets we offer different size cheek pads to alter the fit. This greatly reduces the pressure on the temples and cheeks. Search for "cheek pads" on our webshop or contact us at info@motoccino.eu to order them directly and/or ask for more info.

Helmets must fit tightly to serve their protective purpose. Over time, the fit will become slightly more comfortable, like breaking in a new pair of shoes. Please keep this in mind.